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Privacy & Refund Policy

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RESERVATIONS
FOR ANY Sigma Apartment RESERVATION MADE BY YOU ON THIS SITE, UPON CONFIRMATION OF YOUR RESERVATION, YOUR CREDIT CARD WILL BE CHARGED IMMEDIATELY FOR FULL PAYMENT. Upon your check-in date, you shall present yourself personally, your Generated Voucher (i.e. Proof of Purchase), Credit Card and other necessary identification documents (passport) for the purposes of confirming your identity and reservation to the relevant personnel at the Hotel. The Hotel will require you to sign the Generated Voucher (i.e. Proof of Purchase). The Hotel WILL NOT accept you to check-in if the name on identification document and Credit Card DOES NOT match with the name on your Generated Voucher (i.e. Proof of Purchase).

PAYMENTS
Purchase Payment shall be made by major Credit Cards that are accepted by our payment services provider, currently allAfrica, and their partner Banks. Purchase Payments are therefore subject to the approval of such financial institution/payment services provider and Sigma Apartments shall NOT be liable in any way if such financial institution/payment services provider refuses to accept or honor the Credit Card for any reasons. Furthermore, Sigma Apartments makes no responsibility to any surcharges made by your Credit Card issuer and/or their partner Banks. Please check with your Credit Card issuer if you have any questions regarding this matter.

IN ORDER TO PROCESS YOUR RESERVATION REQUEST, YOU ARE REQUIRED TO PROVIDE DETAILS OF YOUR CREDIT CARD. SUBMISSION OF YOUR REQUEST SHALL BE CONSIDERED TO BE FINAL AUTHORIZATION BY YOU AND IMMEDIATELY ON YOUR BEHALF YOUR CREDIT CARD WILL BE CHARGED FOR FULL PAYMENT UPON CONFIRMATION OF YOUR RESERVATION AND APPROVE CREDIT CARD. A VOUCHER (I.E. PROOF OF PURCHASE) WILL BE GENERATED IMMEDIATELY WHEN YOUR CONFIRMATION IS CONFIRMED.

Sigma Apartments WILL NOT accept any other Voucher except Sigma Apartment’s Voucher unless it is otherwise specified.

PRICES
Sigma Apartments will only impose charges for Hotel room reservation(s). Other expenses incurred by you are payable directly to the Hotel. For instance, you are required to pay directly to the Hotel for any extras such as food and beverages consumed, room services, pay-per- view TV, telephone charges or other charges except those explicitly covered in the Generated Voucher (i.e. Proof of Purchase).

You can make modifications/changes to your reservation by sending email to us and Sigma Apartment will make a new reservation as per your request. Sigma Apartments  shall not be liable in any way if you fail to secure previously reserved room rates and/or period of stay at the same Hotel.

MODIFICATIONS/CHANGES for SHORTENING OF STAY AND/OR DOWNGRADING OF ROOM TYPE You are liable for any additional charges or expenses imposed by Sigma Apartments  in respect to such modifications/changes for shortening of stay and/or downgrading or full cancellation based on our current Cancellation Policy. MODIFICATIONS/CHANGES for EXTENSION OF STAY AND/OR UPGRADING OF ROOM TYPE If you make modifications/changes for extension of stay and/or upgrading of room type, you WILL NOT receive any charges from Sigma Apartments.

Refunds, if any, shall be made by Sigma Apartments directly to you based on our current Refund Policies.

FOR ALL KIND OF MODIFICATIONS/CHANGES (SUCH AS SHORTENING/DOWNGRADING OR EXTENDING/UPGRADING) OR FULL CANCELLATION OF RESERVATION REQUEST MUST BE SEND (BY EMAIL) DIRECTLY TO Sigma Apartments AT THESE FOLLOWING EMAIL ADDRESS: info@sigmapartments.com

REFUND AND CANCELLATION POLICY

Refunds are made based on the Refund Policies of Sigma Apartments. The total amount that shall be returned to you upon a cancellation shall be your Full Payment less: any applicable deductions, fees or charges that are applied by Sigma Apartment/or payment services provider and/or partnering Banks (“cancellation fees”) as a result of modifications/changes or cancellation in reservation(s) made by you. 2checkout.com will refund your payment by crediting back to your Credit Card account. 2checkout.com will instruct our partner Bank to handle the crediting process immediately after we receive confirmation from the Hotel on your reservation.

Notice of cancellation must reach the CENTRAL RESERVATION (Telephone: , Fax: , Email: info@sigmapartment.com) and duly acknowledged by the same office 72 hours (3 days) ahead of arrival date. If the guest failed to show-up on the arrival date (No Show) or cancellation of room reservation is done after the 72 hours threshold (3 days prior to the arrival date), a one night room charge will be imposed.

Shorten Stay Policy
If guest shortens his stay, the Hotel Management will impose a one night room charge as a last-minute cancellation, and refund the balance either through cash or credit card or thru Paypal, depending on how the first payment was received.

Damages
The guest shall be responsible for the replacement / reinstatement of any items damaged through misuse or other act of abuse. This shall apply whether the damage was deliberate or accidental.

ALTERATION

We reserve the right to change, amend or alter prices or any conditions stated herein from time to time or without prior notice.